I am making an application for work which is used to monitor calls logged on the Service Desk. I want it to run off a network location but the server team won't allow me to use network protocols to send and receive information. Over at the CT forums someone recommended the use of a text file to store the call numbers and this sounds like it might work if i could only figure it out. I will try and explain how i want the app to work below:
Service Desk Agent (SDA) clicks on New Priority 1 Call (P1) button
Input Box is opened
Text from input box is put into text file in appdir$
This information is also displayed on the application using the following format
P1 - Input Box Text - Time Remaining
SDA clicks on New Priority 2 Call (P2) button
Input Box is opened
Text from input box is put into text file in appdir$
This information is also displayed on the application using the following format
P2 - Input Box Text - Time Remaining
This all seems relatively simple but i want the application to detect changes to the text file and display them on all instances of the application running (upto 4 at a time).
The other issue is that P1 calls have to be chased after 30 mins and P2 calls have to be chased after 60 mins.
Can anyone help me with this?? I hope it makes sense.
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Edited by the Author.